Presales Solutions Architect - Google Cloud
Austin, TXFull-TimeLeadOther
Google Cloud Architecture & Team Enablement
- Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits.
- Cross-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them.
- Architect and deploy custom applications and AI agents using Google Cloud native services, including Cloud Run, Cloud Armor, and Compute Engine.
- Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption, ensuring accuracy in complex cost modeling for clients.
Strategic Offer Development & Innovation
- Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings, helping us sell ongoing support layers alongside professional services.
- Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio.
- Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.
Client Engagement
- Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
- Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time.
Technical & Strategic Skills
- Google Cloud Native Expertise: Proficiency in deploying custom apps and AI agents using Cloud Run, Cloud Armor, and Compute Engine is essential.
- Financial Acumen: Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively.
- Managed Services Strategy: Experience building or scoping Managed Services offers, with an understanding of how to structure support agreements that drive recurring value.
Professional Skills
- Experience acting as an overlay or technical specialist within a pre-sales or sales engineering team.
- A "Cloud-First" background with a strong desire to learn the Google Customer Engagement Suite and broader Contact Center technologies.
- Proven ability to work remotely and collaborate effectively with cross-functional teams.
- Bachelor's Degree or equivalent experience.
What you can expect
- Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
