Senior Consultant, NICE CXone
Austin, TXFull-TimeSeniorOther
What You'll Be Doing
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success, future concepts, and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring to the Role
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 5 or more years’ experience in NICE CXone and UC environments.
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Contact Center as a Service (CCaaS) software management and domain experience.
- NICE CXone and CXone Studio Experience
What You Can Expect
- The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
