Systems Administrator (Corporate IT)
LondonFull-TimeMid-levelOther
Responsibilities
- Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management
- Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers
- Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding
- Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering
- Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates
- Build automation and tooling using scripting (PowerShell, Python, Bash) to streamline operations and reduce manual work
- Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projects
Requirements
- 3-5+ years in IT systems administration, platform operations, and user support
- Strong proficiency in macOS and Windows endpoint administration
- Solid experience with endpoint management platforms (Jamf Pro, Intune)
- Working knowledge of Microsoft 365/Entra ID administration
- Proficiency in at least one scripting language (PowerShell, Python, Bash)
- Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP)
- Familiarity with backup and disaster recovery solutions (Veeam, Time Machine)
- Experience with collaboration platforms (Slack, Zoom, Google Workspace)
- Strong problem-solving and diagnostic skills. Excellent communication for coaching team members
- Ability to manage multiple priorities and balance operational work with support requests
- Customer-focused, service-oriented, with the ability to work in a team environment
Preferred Qualifications
- Atlassian suite (Jira, Confluence, JSM) background
- Apple Business Manager and DEP/ADE experience
- Linux administration (RHEL, Ubuntu)
- IT certifications (ACSP, Microsoft 365, Jamf, CompTIA)
- Experience mentoring or coaching junior IT staff
- Financial services or regulated industry experience
