RESPONSIBILITIES:
- Learn and maintain a deep understanding of the current and future capabilities of Digital WHOOP Labs (DWL) and other survey and research platforms available to WHOOP Labs
- Serve as a primary point of contact for incoming distributed research requests, meeting with stakeholders to understand research goals and translate them into effective study designs
- Support design of research protocols that align appropriate remote research methodologies to learning goals to meet stakeholder needs
- Partner closely with senior researchers to refine research scopes and ensure studies are feasible, rigorous, and aligned with best practices
- Own the executional details of distributed research, including survey review, backend study setup, and facilitation of live and ongoing studies
- Review stakeholder-created surveys for quality, clarity, and adherence to quantitative research and survey design best practices
- Monitor active studies, troubleshoot participant issues, and communicate bugs or system limitations to internal tooling and technical teams
- Interact directly with WHOOP members via Salesforce to resolve issues related to distributed studies and device connectivity
- Support operational workflows that enable DWL to scale as a core quantitative research platform across WHOOP
- Regularly report study progress, risks, and executional challenges to the broader WHOOP Labs team
QUALIFICATIONS:
- Bachelor’s degree in Social Science, Psychology, Public Health, Social and Behavioral Science, Human Factors or a related field.
- 2–3 years of experience in quantitative research, product research, or a related research-focused role
- Strong foundation in survey design and quantitative research methods, including consumer-grade and mixed-methods approaches
- Experience with cross-functional stakeholder management and translating research needs into executable study designs
- Familiarity with distributed or remote research platforms; clinical research experience is a plus
- UX research experience is a nice-to-have, but not required
- Strong organizational skills, attention to detail, and ability to manage multiple concurrent studies
- Comfortable working with internal tools and member-facing platforms such as Salesforce
