RESPONSIBILITIES:
- Serve as the first point of contact for all WHOOP Labs participants, providing a friendly, professional, and welcoming check-in experience
- Clearly explain WHOOP Labs policies, study expectations, and available amenities to participants upon arrival
- Act as a WHOOP brand ambassador, sharing what WHOOP is and why it matters while creating an engaging and trustworthy participant experience
- Communicate with participants ahead of their visits via messaging platforms to provide directions, building access instructions, and arrival guidance
- Coordinate participant flow across studies, ensuring Research Coordinators know who has arrived and are ready to begin sessions on time
- Create a fun, comfortable, and inviting lab environment that encourages participants to return for future studies
- Maintain a clean, organized, and welcoming space throughout the lab, including waiting areas, restrooms, and shared spaces
- Support Research team with operational needs, including laundry, room resets, and general lab upkeep
- Monitor and restock towels, snacks, beverages, and other participant amenities as needed
- Anticipate participant needs and proactively address questions or concerns
QUALIFICATIONS:
- 2+ years of experience in hospitality, customer service, front desk, retail, or guest facing roles preferred
- Strong interpersonal and communication skills, comfortable engaging with a wide range of participants
- Strong attention to detail with the ability to manage multiple participants and schedules at once
- Comfortable coordinating with multiple teams and providing real time updates
- Reliable, proactive, and able to take initiative in maintaining a high-quality environment
- Passion for health, wellness, and delivering exceptional guest experiences
- Ability to perform light physical tasks such as laundry, restocking supplies, and maintaining shared spaces
- A baseline level of technical comfort, including the ability to answer general WHOOP product and membership questions and guide participants to the right resources when needed.
SHIFT EXPECTATIONS:
- This role follows a consistent schedule of Tuesday through Saturday, 7:00 AM - 3:00 PM
- Punctuality and reliability are essential, as this role supports participant arrivals and study schedule
- Ability to remain engaged, energetic, and guest-focused throughout the shift
