Senior Business Operations Manager
Boston, MAFull-TimeManagerOperations
RESPONSIBILITIES:
- Lead cross-functional initiatives from ideation through execution, aligning key stakeholders and ensuring program success
- Design and implement scalable systems, workflows, and best practices that improve team execution across Operations
- Act as a strategic partner to Operations leadership, helping prioritize and manage top Operations initiatives
- Collaborate with teams across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to identify operational gaps and deliver improvements
- Own the planning and coordination of executive-level reporting, KPI development, and performance tracking
- Proactively identify risks, bottlenecks, and opportunities, offering structured problem-solving and clear communication to resolve issues
QUALIFICATIONS:
- 7+ years of experience in business operations, program management, supply chain, or a related field within a high-growth or tech-enabled company. Strongly prefer experience in manufacturing and/or consumer electronics.
- Demonstrated success leading cross-functional programs and improving operational systems in complex environments
- Comfortable operating autonomously in ambiguous situations, with a track record of building clarity and driving alignment
- Proven track record of leading large-scale, cross-functional programs from ideation through execution, with measurable results
- Strong strategic thinking and problem-solving skills, with an ability to create clarity from ambiguity
- Excellent organizational and project management skills, with strong attention to detail and follow-through
- Skilled communicator with the ability to influence at all levels of the organization and clearly articulate strategy and progress
- Proficient in Excel/Google Sheets, Google Slides, Slack, and Smartsheet, with a comfort level working across digital tools
- High degree of ownership, adaptability, and urgency—ready to roll up your sleeves and make things happen
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
