RESPONSIBILITIES:
- Serve as the technical owner of a portion of our IT systems and infrastructure
- Ensure we get maximum value from the best third-party applications
- Engineer business processes and technology to optimize employee experience and strengthen corporate security posture
- Execute against an IT roadmap and deliver results
- Eliminate root causes of IT support tickets and manual IT work through automation and process engineering
- Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency
- Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond HelpDesk agents
- Develop monitoring, observability, and reporting capabilities
- Identify and mitigate IT risks to business continuity
- Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re making
QUALIFICATIONS:
- Proven experience designing and building technically innovative systems and processes from the ground up
- Strong engineering and programming skills to enable automation and custom solutions
- Hands-on administration experience with cloud infrastructure (AWS/GCP)
- Deep knowledge of Mac & Windows operating systems, identity management, and corporate security best practices
- Experience managing large fleets of corporate computing devices
- Experience leading large-scale implementations and/or migrations of critical IT systems
- Experience developing and deploying AI solutions, ideally driving broad usage and impact in the workplace
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Strong judgment in prioritization and solution design, balancing impact and maintenance costs
- Ability to work independently and take initiative in a rapidly changing environment
- A demonstrated employee-first mindset, actively listening and engaging with users and making their lives better
