Senior Lead, Design Operations (Physical Product)
Boston, MAFull-TimeLeadOperations
RESPONSIBILITIES:
- Align design operations and execution across the CCO organization, ensuring integrated workflows and collaboration across teams including Industrial Design, Brand Collaborations, Retail, and Apparel + Accessories.
- Build and optimize creative workflows and intake processes to drive alignment and efficiency between internal and external collaborators.
- Develop systems, tools, and documentation to support end-to-end creative operations from planning through delivery.
- Partner closely with Product, Engineering, and Marketing teams to prioritize initiatives and establish operational frameworks that support both business and creative outcomes.
- Own operational planning functions including budget tracking, financial forecasting, vendor contracts, procurement, and cross-functional reporting.
- Support people operations within the CCO, including recruiting, onboarding, team culture initiatives, and organizational planning.
- Collaborate with IT and internal systems teams to support tooling, software investments, and infrastructure that supports creative operations.
QUALIFICATIONS:
- 7–10+ years of experience in design operations, program management, or strategic operations within a creative, physical product, or design-led organization.
- Proven success in building scalable operational systems across cross-functional, multidisciplinary environments.
- Strong understanding of creative workflows in areas such as industrial design, brand development, environmental/retail design, and apparel/accessory design.
- Exceptional communication, organization, and problem-solving abilities.
- Demonstrated ability to create clarity and structure within ambiguity, guiding teams through complex initiatives.
- Experience managing budgets, vendor relationships, and operational tools that support creative work.
- Proficiency with tools such as Asana, Airtable, Figma, and Notion is a plus.
- Background working with consumer hardware, performance, or lifestyle brands is preferred.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
