Software Engineering Manager (Ecosystem)
Boston, MAFull-TimeManagerSoftware Engineering
RESPONSIBILITIES:
- Build and lead the Ecosystem engineering team, including hiring, onboarding, coaching, and performance management, while fostering a culture of collaboration, psychological safety, and continuous improvement
- Lead technical planning and delivery across multiple workstreams, including defining milestones, sequencing work, identifying dependencies and risks, and communicating tradeoffs and timelines to stakeholders
- Partner closely with Product, Design, Data Science, Security, and Legal/Privacy partners, as well as third-party companies, app partners, and vendors, to define requirements and deliver high-quality integration experiences
- Establish the technical strategy and architecture for ecosystem services and integration patterns (for example partner onboarding, authentication and authorization, webhooks, data ingestion/export pipelines, and event-driven workflows)
- Ensure operational excellence for ecosystem services, including reliability, observability, incident response, and on-call readiness
- Drive engineering standards and best practices for software development, testing, documentation, and secure-by-default API design
QUALIFICATIONS:
- Experience managing and growing software engineering teams, including hiring, mentorship, and performance management
- Strong technical background building and operating backend systems in production, with meaningful experience delivering integrations with external partners and/or third-party services (for example partner-facing APIs, webhooks, and data ingestion/export)
- Demonstrated ability to lead teams through technical planning and execution in ambiguous environments, delivering iteratively while maintaining quality and reliability
- Experience working effectively across functions and with external partners, aligning stakeholders on scope, priorities, and measurable outcomes
- Familiarity with distributed systems and cloud infrastructure, including service ownership and production monitoring (for example Amazon Web Services (AWS))
- Strong communication and collaboration skills, with the ability to convey technical concepts to technical and non-technical audiences
- Bonus: Experience building developer platforms or integration programs (for example partner enablement, documentation, sandbox environments, or internal developer tooling)
