Business Partnering & Leader Enablement
- Coach and partner with leaders across multiple regions on performance management, feedback, development, engagement, and team effectiveness
- Up-skill leaders to confidently lead people matters themselves, reinforcing ZURU’s “leader-led” people model.
- Act as a sounding board for complex or sensitive people situations, providing clear, pragmatic guidance
Employee Relations & Risk Management
- Lead employee relations matters from a process, governance, and risk perspective, while empowering leaders to own conversations and outcomes
- Ensure people decisions are fair, consistent, and defensible, aligned with local employment legislation and ZURU DNA
- Partner with external employment law advisors to navigate jurisdiction-specific ER matters as required.
Onboarding & Core People Frameworks
- Own and continuously improve ZURU’s onboarding experience to ensure all new team members are set up for success, regardless of location.
- Design, embed, and deliver practical people frameworks across onboarding, annual performance reviews, recognition and engagement, leadership training, mobility, and career development.
- Ensure frameworks are scalable, easy for leaders to use, and consistently applied across regions.
Global Workforce Support
- Support people operations across NZ, Australia, USA, Canada, and Central America, working closely with external immigration and ER partners.
- Partner with the business on relocations, ensuring a consistent and equitable approach aligned with policy and business needs
- Provide guidance on international employment considerations, escalating to specialists where required.
Data, Insight & Continuous Improvement
- Use people data and insights to inform decision-making, identify trends, and proactively address risks.
- Contribute to the ongoing development and rollout of ZURU’s global people initiatives and master plan.
- Continuously improve processes to balance speed, simplicity, and compliance.
SKILLS & EXPERIENCE
- Proven experience in a People & Culture / HR Business Partner or Senior HR Generalist role, ideally in a fast-paced, global or multi-jurisdiction environment.
- Exceptional people skills, able to build trust and credibility quickly, influence at all levels, negotiate effectively, and engage in radical candour.
- Strong judgement and the ability to navigate ambiguity, complexity, and grey areas with confidence and decisiveness.
- Solid working knowledge of employee relations and employment legislation, with experience partnering with external legal advisors.
- Highly pragmatic mindset, able to balance commercial outcomes, people experience, and risk.
