What You'll Do:
- The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting.
- Focus on business support and owning the deal process.
- Manage backlog effectively and maintain SLA discipline
- Develop industry-specific and localized content and contribute to other projects as required by the business.
- Act as the functional owner and SME for assigned product components
- Maintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s.
- Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution.
- Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and issue resolution.
What You Will Bring to Coupa:
- 3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- Deep functional expertise in procurement to pay workflows.
- Experience working closely with Product and Engineering teams
- Strong analytical skills
- Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
- Ability to build scalable demo content
- Ability to work under time-sensitive deal pressure
- Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
- Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).
