What You'll Do:
- Design Strategy & Vision Define the end-to-end design strategy for the Foundations pillar, including supplier onboarding, identity, profiles, navigation, and shared platform capabilities. Translate business goals and platform constraints into a clear, long-term vision that connects Grow, Transact, and the broader Coupa product ecosystem.
- Platform & Experience Design Lead the design of foundational, cross-product experiences that enable suppliers to move seamlessly across Coupa. Ensure that core systems and workflows feel coherent, trustworthy, and easy to use, even as complexity scales behind the scenes.
- Cross-Functional Leadership Partner closely with Product, Engineering, and Operations leaders to shape platform roadmaps, define shared requirements, and make thoughtful tradeoffs. Advocate for supplier clarity and consistency while balancing technical and organizational constraints.
- AI-Enabled Platform Experiences Help define how AI supports foundational supplier experiences, from guided onboarding and profile intelligence to proactive recommendations that help suppliers discover and access the right Coupa capabilities at the right time.
- Hands-On Design Execution Produce high-quality flows, components, prototypes, interaction specifications, and end-to-end service experience maps that align teams on how the supplier platform works. Set a high bar for craft, clarity, and scalability through your own work.
- User Research & Insight Lead and collaborate on research with a global range of suppliers to understand onboarding challenges, trust signals, and cross-product friction. Translate insights into platform-level improvements that benefit the entire supplier experience.
- Design System & Platform Contribution Work closely with the Design Systems team to evolve shared patterns, components, and platform conventions. Ensure foundational experiences scale across web and mobile and remain consistent across Grow, Transact, and other Coupa products.
What You Will Bring to Coupa:
- 10+ years of product design experience designing complex B2B SaaS, platform, or marketplace products, ideally in environments with multiple products, users, or integrations.
- A proven ability to simplify complexity, demonstrated through work on foundational or high-stakes workflows such as onboarding, identity, permissions, configuration, or cross-product experiences.
- Systems thinking, with an understanding of how data, identity, trust, and workflows move through an ecosystem over time.
- Strong design craft, including expert-level Figma skills and experience contributing to mature design systems and shared platform patterns. You lead by example and raise the bar for those around you.
- Clear communication and influence, with the ability to align cross-functional partners, tell compelling product stories, and collaborate closely with engineering on scalable solutions and tradeoffs.
- Builder mindset: You are proactive and take initiative, work independently, and thrive in environments with ambiguity, ownership, and high standards.
What Success Looks Like
- By 3 monthsYou have a strong grasp of the product and the supplier experience, have mapped the most critical journeys, and are already improving high-impact workflows.
- By 6 monthsYou’ve shipped meaningful design improvements that drive adoption and usability, and you’re operating as a trusted partner to product and engineering.
- By 12 monthsYou’ve set a clear design direction for your area, established ways of working that scale, and contributed to a cohesive, high-quality design system that supports Coupa’s next phase of growth.
