Accounting Lead Technical Support Engineer
Lehi, UtahFull-TimeLeadAccounts / Finance
Responsibilities
- Provide advanced troubleshooting and resolution for accounting-related software issues
- Collaborate with cross-functional teams including Product, Engineering, and Development to resolve escalated issues
- Participate in product sprint reviews and offer feedback to improve software functionality
- Recommend improvements to internal procedures and support processes
- Informally lead and support team members by sharing knowledge and offering guidance on complex cases
- Contribute to the development of internal documentation and training resources
Essential Functions
- Communicate clearly and professionally with customers and internal teams
- Use judgment and initiative to diagnose issues and provide effective solutions
- Collaborate across teams to influence positive support and product outcomes
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Strong analytical and problem-solving skills with a high level of initiative
- Deep understanding of accounting practices including AR, AP, and GL
- Excellent verbal and written communication skills in a professional environment
- Demonstrated ability to lead by example and support the growth of others
- Capable of handling a fast-paced workload and adjusting to changing priorities
- Bachelor’s degree in Accounting or a related business field
- Minimum of 4 years of experience in an accounting-related role, with experience supporting enterprise-level software solutions
