Responsibilities:
- Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
- Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
- Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
- Be available to answer phone calls and emails both externally and internally
- Teach clients and consumers the next steps in the screening process
- Explain in detail the results of a screening report
- Review all open tasks and provide updates to clients and consumers as they are available
- Provide assistance to your peers and co-workers as needed
- Attend weekly training and team meetings
Minimum Qualifications:
- Must demonstrate high attention to detail while working at a fast pace
- Ability to learn processes and procedures quickly
- Excellent communication skills
- Ability to follow rules and regulations
- Maintain a professional attitude and be willing to work with others
- Be able to handle and de-escalate high-stress conversations over the phone
- A willingness to learn and be coached
Preferred Qualifications:
- Bachelor's degree
- Spanish speaking is a plus
- Experience working with sensitive information
- Experience having difficult conversations and telling people no
- Experience working in the multi-family housing industry
