Responsibilities
- Handle inbound calls, including:
- Leasing calls: Answer questions about pricing and availability.
- Maintenance calls: Collect work orders and coordinate with property staff.
- Resident/Solicitor calls: Relay messages to onsite teams.
- Manage back-to-back calls for the duration of your shift, depending on business needs.
- Document clear and concise notes for every call, capturing relevant details accurately.
- De-escalate concerns and provide solutions to ensure customer satisfaction.
- Schedule appointments for prospective renters to tour the community.
- Communicate updates from property staff to callers
- Achieve at least passing scores for all graded calls.
- Provide feedback, suggestions, and comments to the Shift Manager as needed.
- Participate in scheduled team meetings and training sessions
- Maintain a positive work environment by adhering to Entrata’s company values
Minimum Qualifications
- Speaks clear, natural English
- Can explain information simply and confidently.
- Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
- Reads and understands information quickly, including property details, notes, and policies.
- Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers
Preferred Qualifications
- High school diploma or equivalent
- Self-motivated with a strong drive to succeed.
- Professionalism and the ability to balance work and fun appropriately.
- Positive attitude and willingness to learn, including memorizing processes and procedures.
- Previous experience in customer service, call center, or leasing support environment is a plus
