Responsibilities
- Serves as the primary subject matter expert for Insurance across customer engagements, internal teams, and executive leadership.
- Develops strategic insight into the company’s multi-family software ecosystem with a focus on the role of Insurance products.
- Identifies emerging industry trends, regulatory shifts, and market opportunities and translates them into actionable product and business recommendations.
- Works with product and operations teams to define product requirements, delivery approaches, and long-term roadmap direction based on market and customer needs.
- Collaborates with sales, marketing, and go-to-market teams to define objectives, KPIs, pricing structures, and contract standards for Insurance products.
- Partners with finance and accounting to determine pricing models, margin expectations, and financial performance metrics.
- Assists deal desk and sales teams on complex pricing requests, contract structures, and high-value customer opportunities.
- Participates in customer calls to support sales cycles, onboarding, issue resolution, and product adoption.
- Analyzes sales data, customer feedback, and market performance to identify product improvements and optimization opportunities.
- Maintains strong relationships with key clients, partners, and industry stakeholders, serving as a trusted advisor and strategic resource.
- Provides regular reporting and recommendations to leadership on Insurance product performance, priorities, and strategic opportunities.
- Leads strategic direction for Insurance product initiatives and ensures alignment with organizational objectives.
- Guides cross-functional collaboration and decision-making across product, operations, sales, and finance.
- Represents the company as the subject matter expert for Insurance in internal and external engagements.
- Travels domestically for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives.
- Drives evaluation of market trends and regulatory changes to influence long-term product and business strategy.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Deep knowledge of the multi-family housing industry and insurance ecosystem, including operational and regulatory considerations.
- Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders.
- Strong analytical, strategic thinking, and problem-solving skills.
- Excellent communication and interpersonal skills with the ability to convey complex concepts to varied audiences.
- Ability to operate autonomously in a dynamic and evolving environment.
- Bachelor’s degree in a relevant field; MBA or comparable experience preferred.
- Extensive experience in the insurance and multi-family sectors, preferably involving software products or technology solutions.
- Five or more years of experience specifically in the Insurance space.
- Experience in customer-facing or consultative roles such as sales, product advisory, or implementation.
- Active insurance license preferred.
