Senior Content Designer, Trust & Safety
New York, New YorkFull-TimeSeniorDesign / Creative
Responsibilities
- Lead content design for key Trust & Safety initiatives from discovery through launch, delivering flows, naming, education, and in-app messaging.
- Translate complex concepts into approachable, trustworthy language and interaction patterns, partnering with policy and legal teams to ensure language is clear, inclusive, and compliant.
- Develop, maintain, and evolve content frameworks, taxonomies, reusable patterns, and standards to enable velocity without compromising quality or consistency across safety touchpoints.
- Conduct content audits and test messaging to validate comprehension, tone, and clarity across experiences.
- Work side-by-side with Product, Design, Engineering, Policy, and Research to align strategy and execution.
- Contribute to design critiques, content reviews, and research synthesis to improve content quality and user understanding.
- Communicate design intent and content rationale clearly, connecting decisions to user needs and product goals.
- Contribute to the evolution of Hinge’s voice and tone frameworks for safety and integrity, balancing empathy, clarity, and accountability in how we talk about safety, privacy, and trust.
- Use a systems thinking approach to identify opportunities to improve and scale consistent, transparent communication across product surfaces.
- Model thoughtful, user-centered content design grounded in clarity and purpose; provide thoughtful feedback; and contribute to a collaborative, curious, and high-craft design culture.
What We're Looking For
- 5+ years of experience in content design, UX writing, or related fields.
- Experience designing for complex or sensitive product spaces such as safety, privacy, or identity.
- Experience using generative AI to drive ideation and developing user-facing LLM content.Ability to structure and simplify ambiguous or evolving problem areas.
- Expert writing and editing skills—able to make complex ideas feel simple, empathetic, and human.
- Demonstrated systems thinking: connecting language, frameworks, and design systems to shape cohesive experiences.
- Knowledge of accessibility, localization, and inclusive content design practices.
- Experience using research and data to inform and iterate on content decisions.
- Excellent communication and collaboration skills, with a calm, solutions-oriented approach.
- Content Craft: Expert execution across the content design lifecycle—from UX writing and information architecture to testing and iteration. Brings precision, empathy, and clarity to every experience.
- Systems Thinking: Designs scalable frameworks and content patterns that create consistency and quality across multiple surfaces and product areas.
- Complex Problem Solving: Navigates nuanced, high-trust spaces with creativity and rigor. Balances empathy, clarity, and compliance to craft responsible solutions that protect and empower users.
- Cross-Functional Influence: Builds alignment and momentum across teams through clear communication, sound judgment, and a pragmatic approach to collaboration.
- Adaptability & Focus: Thrives in dynamic environments—responding to change with composure, curiosity, and a steady focus on impact.
- Experience designing for Trust & Safety, privacy, identity, or moderation contexts.
- Background in social, community, or dating products.
- Familiarity with trauma-informed or behavioral design principles.
- Experience designing for global audiences and diverse cultural contexts.
- Passion for building products that help people feel safe, respected, and connected.
