UX Research Manager
Bengaluru, KarnatakaFull-TimeManagerDesign / Creative
What’s in it for you
- Lead and mentor a team of UX researchers, supporting their growth while setting a high bar for research quality and impact.
- Own and evolve the UX research strategy across the Mindtickle platform, aligned with product and business goals.
- Plan and execute hands-on qualitative and quantitative research, including usability testing, interviews, surveys, and behavioral analysis.
- Drive continuous discovery and validation by embedding research into product development cycles rather than treating it as a one-off activity.
- Translate complex research findings into clear, actionable insights that inform product strategy, prioritization, and design decisions.
- Help build scalable research processes, standards, and tools to increase the reach and effectiveness of research across teams.
- Champion the voice of the customer and ensure user insights meaningfully shape roadmaps, features, and platform experiences.
We love to hear from you if you:
- Have 6–9+ years of experience in UX research, with at least 2+ years in a people management or lead role.
- Are comfortable being both a manager and an individual contributor, balancing team leadership with hands-on research work.
- Have strong experience conducting mixed-methods research (qualitative and quantitative) in SaaS or complex digital products.
- Understand SaaS product dynamics such as onboarding, activation, feature adoption, retention, and long-term usage.
- Are skilled at synthesizing research into compelling stories that drive alignment and decision-making across teams.
- Communicate clearly and confidently with stakeholders across product, design, engineering, and leadership. You are a storyteller.
- Thrive in fast-paced environments and can adapt research approaches to match product timelines without sacrificing quality.
- Are curious, empathetic, and passionate about building products that genuinely solve user problems.
- Prior experience working in a SaaS company is strongly preferred.
