The missions
- - Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training). There is no network administration or hardware repair.
- - Onboarding/Offboarding: You are handle for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also manage the operations for external partners and freelancers.
- - Security Compliance: you manage IT Security metrics monitoring (alerts), as well as non compliance against our internal IT policies (shadow hardware, security bypass, etc.)
- - Software Administration : You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes.
- - Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc.
You are the ideal candidate if
- - You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS
- - You are comfortable with Apple environments and familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool.)
- - You have a taste for exchange and communication: as an IT Support Administrator, you are expected to be in daily contact with all Pennylane teams, as well as presenting and explaining IT rules and best practices
- - You are rigorous and able to solve problems completely autonomously
- - You are sensitive to security and compliance issues (data protection, access rights management, experience with ISO 27001 or SOC 2 would be a plus)
- - You speak and write in English and French
