Pre-Sales Solution Architect- AWS
BogotaFull-TimeLeadOther
What You Will Do:
- Customer requirements gathering, design, and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
- Maintain expertise in CX technologies and TTEC Digital offerings
What You Will Bring:
- 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Bachelor's degree in CS, Engineering, or related field.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
- Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
- Network infrastructure experience.
- Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
- Familiarity with IaC (Terraform, CloudFormation, CDK).
- Ability to build solutions in Amazon Connect.
- Experience presenting to executive stakeholders.
- Ability to create architecture diagrams and build enterprise demos.
- Strong communication skills and ability to map tech recommendations to business value.
- Ability to travel up to 30%.
