Product Manager II (Business Systems)
Boston, MAFull-TimeManagerProduct / Project
RESPONSIBILITIES:
- Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software.
- Bring your strong opinions and good taste to set a strategy, roadmap, and measurable goals for your area and team. Write high quality documents to support the product life cycle.
- Be hands-on and use AI tools daily to create prototypes and proofs of concept.
- Take ownership of key company metrics related to how good our processes are working for members, how we’re improving operational efficiency, and how reliable our services are.
- Own and optimize systems that cut across all parts of our business as noted above.
- Collaborate with Engineers and Analysts to break down and prioritize member and employee needs, and define detailed systems & process designs.
- Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.
- Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.
QUALIFICATIONS:
- Proven experience (3+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team.
- Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred.
- Track record of good judgment around what to focus on and how to shape the deliverable.
- Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).
- Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance partners.
- Experience designing and driving commerce business processes that integrate with platforms like Netsuite and Salesforce.
- Demonstrated ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
- Strong written and oral communication skills to effectively communicate hypotheses, learnings, analysis, problems, and opportunities.
- An entrepreneurial mindset with the ability to succeed in a fast-paced environment.
- Curious, positive attitude, and passionate about improving the experience of our members.
