IT Support Technician
Paris & AubervilliersFull-TimeMid-levelSupport / Customer Success
Responsibilities:
- Handle general IT ticketing and problem escalation.
- Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
- Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
- Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
- Troubleshoot, diagnose and intervene on IT software and hardware issues.
- Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS)
- Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.
- Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )
- Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)
- Follow cases with support vendors.
- Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.
- Identify ways to improve, and automate IT processes and develop the needed toolset.
- Manage IT-related matters during office changes.
Requirements:
- 3+ years experience in IT Technical Support.
- Ability to work with Windows, macOS, and Linux devices.
- Excellent problem-solving ability.
- Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders).
- Fluent in French & English.
Benefits:
- Our success is your success : own it with our BSPCE plan
- Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
- Flexible remote policy, up to 40 % a month
- A Parental Plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
- Subsidized membership with Urban Sports Club
- Mental health support with moka.care
- 25-day vacation policy (as per French law) + RTT
- Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
- Competitive health coverage with Alan
- Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
- French language courses covered by the company for those interested
Recruitment Process:
- Screening Call with Doriane
- Technical Interview/Presentation with the Team (60 min)
- Hiring Manager Interview (45 min)
- Fit Interview (30 min)
- Founders/C-level Interview (30 min)
- Reference check
