Responsibilities:
- Ensure on-site operational excellence of the quantum system
- Manage incidents, tickets, and service continuity
- Act as the technical interface with the client
- Coordinate internal technical stakeholders
- Support continuous improvement and operational readiness
Requirements:
- Hard Skills
- Operation of complex technical systems (HW/SW integration)
- Incident management & troubleshooting
- System monitoring and operational tooling
- Technical reporting & KPI tracking
- Client-facing technical communication
- IT knowledge (admin networking, system, python, …)
- Soft Skills
- Strong ownership and accountability
- Structured, rigorous, and solution-oriented mindset
- Ability to operate autonomously on a client site
- Excellent interpersonal skills and diplomacy
- Calm and effective under pressure
- Full driving license (B) required
Education
- Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
- Minimum 7 years in one or more of the following contexts:
- Technical Account Management
- On-site technical support / field engineering
- Operation of advanced scientific or industrial systems
- Complex infrastructure or high-availability environments
Languages
- French: Fluent (mandatory – client environment)
- English: Proficient (mandatory – internal communication)
